Global Equities & Commodity Derivatives - Client Services Assistant
The Client Services Team is looking for an intern for 6 months
Real Responsibilities:
- Within the Capital Market Transversal Operation of BNP Paribas CIB, the Client Service team (CS) objective is to provide our clients with a top of the range service and ensure a dedicated follow up of their products.
- Working closely with the different Capital Market teams (Sales, Business manager, Middle and Back Office, etc) , métier (GECD and Fixed Income) and products (Equity, Commodities, Credit, FX and Interest Rate derivatives, etc), the Client Service team engages all level of management internally and externally in developing operational efficiency to advance the firm to firm relationship.
Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post Trade services.
The intern will help the team in their different tasks
- Efficiently manage client queries
CS is the unique point of contact for existing clients. Their role is to ensure any request is answered in a timely manner. If not directly handled by the team, the query is forwarded to the relevant persons and a follow up is ensured.
- Valuations
CS team ensures the valuation parameterization in systems, the daily distribution and valuation explanation.
- Factsheets
CS team is in charge of implementing month end reports that consist in analysing the product behaviour and performance. This important added value services provided to our strategic clients is a real plus in helping our salespersons develop their client basis.
- Event Notifications
Many events can occur during the life of a structured product. CS is in charge of the communication and explanation of such events to clients.
- Take initiative to spontaneously improve our performance
Given the unique position of the team, each member must be able to propose and/or sponsor any improvement that could help solve a recurrent issue, streamline or secure a process.
- Anticipate the client needs
As much as possible, CS team members must be pro active in managing the daily relationship. This implies a regular communication to avoid that a pending topic lead to client dissatisfaction.
- Coordinate transversal matters
Given its large and precise knowledge of the activity, CS is responsible for the coordination of complex / transversal topics that involve different teams from the Front, Middle and Back Offices but also from other departments such as risks, compliance, legal…
- Reporting any critical issue to the top management
Once again, given their position, CS team members have a unique position to spot critical or potentially critical issues with clients. Their role is to report as soon as possible these problems and if possible propose solution to the top management of the business line.
Profile
Post graduate academic background in finance or business administration
IT skills (include knowledge of VBA programming)
Innovative and creative
Rigorous
Strong interpersonal skills
Excellent verbal, presentation and written communication skills
Excellent analytical and problem solving skills
Positive and easy-going personality
Understanding of derivatives
Fluent in English and French, and a third language (Spanish would be great) is a strong advantage
